Privacy Policy

1. Introduction

At Automatr ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video processing services, website, and applications (collectively, the "Services").

By accessing or using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information that you provide directly to us when you:

  • Create an account or user profile
  • Make a purchase or transaction
  • Upload content for processing
  • Contact customer support
  • Subscribe to our newsletters or marketing communications
  • Participate in surveys, contests, or promotions

This information may include your name, email address, billing information, and any other information you choose to provide.

2.2 Content You Upload

When you use our Services, you may upload videos, audio files, and other content for processing. We collect and store this content temporarily in order to provide our Services. This may include:

  • Video files
  • Audio files
  • Caption text
  • Other metadata related to your content

2.3 Information Collected Automatically

When you use our Services, we may automatically collect certain information about your device and usage of our Services, including:

  • Device information (such as your IP address, browser type, operating system)
  • Usage data (such as how you interact with our Services)
  • Log data (such as access times, pages viewed, and the page you visited before navigating to our site)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Services
  • Process transactions and manage your account
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Communicate with you about products, services, offers, and events
  • Monitor and analyze trends, usage, and activities in connection with our Services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize your experience with our Services

4. Content Storage and Deletion

4.1. Content that you upload for processing is stored temporarily on our servers. After processing is complete, the output is made available to you for download. Once you download the content or after a specified period, we delete your original uploaded files.

4.2. We maintain logs of processing activities for debugging and system improvement purposes, which may contain metadata about your content but not the content itself.

5. Sharing of Information

We may share your information in the following circumstances:

  • With vendors, service providers, and consultants that perform services for us
  • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
  • If we believe your actions are inconsistent with our terms or policies, or to protect the rights, property, and safety of us or others
  • To comply with legal obligations, such as in response to a subpoena or court order
  • With your consent or at your direction

6. Data Security

We implement reasonable security measures designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Choices

You can manage your account information and settings at any time by logging into your account. You may also request that we delete your account and information by contacting us.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and to hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Services may not function properly.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

10. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website and update the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].

Last updated: 4/18/2025